Bring a little joy to their lives with snuggly knits in fun patterns and classic colours, Big and snowy or cute and small, discover the perfect Christmas tree for your home, Get that fuzzy festive feeling in our knitwear, including pure cashmere styles, Great value style, from winter coats to zoom-ready dresses, Our silky PJs, nightdresses and robes are almost too good for bedtime, Snuggle up indoors in our cosy PJs or gift them to someone special, Unbox 12 individually wrapped mini cosmetics in the run-up to Christmas, From expert skincare to must-have make-up, find a gift for every beauty lover, Stay snug in soft cashmere, merino knits, warm lambswool and recycled-yarn jumpers, Get winter-ready for less with big savings on outerwear, whatever your style, The play possibilities are endless with toys from Early Learning Centre and more, From sweet dreams to not getting dressed all day, Stay warm and snug while it’s cold outside. Grampian House Marks and Spencer. After starting out in our Southend store 28 years ago, I became a Commercial Manager before spending five years in our International Franchise Group. Our Head of Customer Service, Jo delves into the ins and outs of her challenging, inspiring and fun career at M&S. I loved the role. My next step was into our International Franchise Group; I spent five years there in all and what an experience! By doing more to eradicate the challenges women face in their careers, we can create a more equal society. By Email or Live Chat. We’ve influenced their mood, their sense of wellbeing. We spend 10 minutes with Sarah Findlater, Head of Organisational Development, and find out our position on gender diversity. "Basket":{ She has since risen through the ranks via a range of in-store and Head Office roles to become our Head of Customer Service. During my time with the business, the overall number of women in senior positions had increased. "mobileSearchExposed": false The best rule of thumb is to think how would you like to be treated. “I’ve covered quite a lot of ground at M&S. I emailed her back straightaway to acknowledge her comments and promised one of my team would be in touch – she was so grateful that I’d taken time to contact her. It’s core focus was working alongside our partners to grow our international presence. I joined the department in 2005. I moved to working three days a week for about three years which gave me a much better balance and perspective on life. Head of Customer Service. Now more than ever before, I think that people want a much better balance in life and the days of bowing to the company are long gone; it needs to be a partnership based on honest, open dialogue if we are going to attract and retain the talent we need to be a successful business. There is so much variety in what I do. By making every moment special for our customers, I think we have a knock-on effect to the people they come into contact with. It could be pinpointing that special gift; helping them to feel more confident in a new outfit or exploring a new food range they might not otherwise have tried. I delivered some great things at work too. FROM GRADUATE TRAINEE TO HEAD OF CUSTOMER SERVICE. Paul is also a Director of Marks & Spencer Financial Services plc and Marks and Spencer Unit Trust Management Limited. To speak to us about an order you’ve placed, ask us a question about delivery or for gift card and gift voucher queries’. I’d probably have a few less chiefs too. Here’s her story. Average just won’t do. This was aimed at engaging our 4,000 Section Managers in the importance of their role. Would you like to Cost will be no more than a local call from a landline, and for mobile packages these numbers will b e included in your inclusive minutes or discount scheme. Store Manager Tom and our Bracknell team are gearing up for their new store opening. I read a customer email when I was on holiday recently. I’ve had the support of some great line managers and I cannot overstate the influence their leadership and encouragement has had on my progress. }, }, Jo first joined M&S on our Graduate Retail Management Programme back in 1989. Whoever you are, if you’re the kind of person who’s keen to learn about the brand and loves to explore different opportunities, you’ll thrive here. 1 E-mail: Hours of Operation Monday to Friday: 8 AM to 9 PM EST Saturday and Sunday: 9 AM to 5 PM EST PLEASE NOTE: Wait times and email responses may be longer than normal due to COVID-19 and limited staffing. 28 years later, she’s still with the business and has risen to the heights of Head of Customer Service. I think I’ve been lucky. This is the 16 digit number printed across the centre of the card. To speak to us about an order you’ve placed, ask us a question about delivery or for gift card and gift voucher queries’, If you have made a purchase in store and are contacting us to add your Sparks points, you can now do this here, If you have an issue or query regarding your Sparks account. I think it’s been testament to the emphasis M&S places on equality and seeing talent rather than gender. From perfect turkeys to dazzling desserts, order now and collect in store from 22 December, Order one of our hand-finished cakes online and collect in your local store, Treat yourself or brighten someone’s day with beautiful seasonal blooms, Get ahead by pre-ordering beautiful Christmas flowers and plants, all with free delivery, From Conte Priuli prosecco to Gold Label cabernet sauvignon and chardonnay, discover the wines you love at a price you’ll love too, Be one of the first to try this season’s must-sip pink fizz – it’s perfect with festive nibbles and canapés, Our range of showstopping hampers packed with goodies make wonderful gifts this Christmas, Treat the prosecco lover in your life to a hamper filled with chocolates, a candle and a bottle of their fave fizz.


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