The office staff and the maintenance staff always go above and beyond for residents. We would like to work towards resolving these issues as quickly as possible. We're thrilled to know that you're loving your experience at Reserve at Brandon! Reserve at Brandon offers a lifestyle from the inside, out. Hi Tony, thank you for your candor. Also our wall is caving in and has mold all in it.
We're enthused to see that you're enjoying a comfortable, peaceful living experience in our community, and we look forward to providing you with accommodating service in a convenient environment for a long time to come.

!That made me so mad..

The grounds are kept nice, there is always parking, and the neighbors are friendly. Same community with trash, drugs, drug paraphernalia, cigarette butts, beer bottles, beer cans, beer bottle tops, trash filled ponds, trash all over the pool and club house, food items (chicken bones, crab legs/claws all over the grass in common areas) and so forth. Thank you for giving Reserve at Brandon the highest remarks! This is just a small list. It was 10 days after the first call. I invite you to contact me directly using the email address below so that I may look into your concerns, inspect the situation, and see what we can do to make you happier in your home. Reserve at Brandon.

And I STILL have yet to hear from anyone so maybe a negative review will get someone's attention. Thank you for taking the time to share your thoughts and we hope to get our services back to where it should be! It's encouraging to see that you feel our approachable, hardworking staff has gone above and beyond to provide you with a comfortable, peaceful environment, and we look forward to continuing your awesome experience for a long time to come. Location: Brandon, Florida. Jason came by today and said the hole is not a big deal and he is unable to fix it due to the virus. About 30 units that are not COMPLETELY INFESTED. I moved in on Friday May 8th and turned in the apartment check list on Monday May 11th, 2020.

Raising our three year old here has been one of the greatest things we could have done for her with the pool and playground, definitely a help when you work full time! Extra fee out the ass and want to fine you for shit but you got to wake up and open ur door to fucking piles of trash in the middle of the street. 1 star might be generous. Or sign in if you already have an account. We can't believe how quickly and smoothly the whole transaction was. This rental is accepting applications through Apartments.com.

RESERVE AT BRANDON APARTMENTS! It is our goal to ensure our residents' comfort so we were very happy to relocate you after the flood. If you call to the office you get nothing but excuses as to why they won't help you mostly citing "corporate policy". - Fire hazard: multiple outlets in the kitchen never fixed after a storm caused them to spark, currently still an issue (a year or more old) I just signed for another year. - Sanitary issue: AC ducts never cleaned out (3 years)

I hate it here, we've called to fix multiple things but they take forever, because they have other "emergencies" to attend to. I went outside and spent 25 mins picking up trash, cigarette butts and dog poop. Please give us a call at (813) 651-1044. I have contacted code Enforcement and I have been severely sick due to the mold in my unit and let’s not even start on the ROACH INFESTATION! Street View.

Upgrades are also nice. I hate it here, Piece of crap! More exposure and leads for agents and brokers. She also found out my July payment went to the old unit.

- Safety issue: one window does not have a lock on it, was suppose to be replaced 1 1/2 years ago Listen to the reviews...look elsewhere! We're enamored to see that you feel our thoughtful, hardworking staff has done a great job of maintaining our beautiful environment, and we will keep up the good work to continue to make you feel comfortable in our community for a long time to come. Win over prospective landlords with your smart budgeting. We are sorry if your apartment was not entirely ready and if you feel let down by our service. 1 Bath. Reserve at Brandon offers a lifestyle from the inside, out. Wake up every morning to domestic violence. They do come out and spray which does nothing. I'm not too happy with security keep bothering me sometime every night since March 2019.Cuz I was inside my car to have  nice peace of my mind! If you want to live in a place that is roach infested be my guest but you've been warned. COVID update: Reserve at Brandon has updated their hours and services. She Refused my January rent stated I needed to pay off the full balance. Still haven't heard from anyone. January New Management again assistant manager Marie entered my unit without notice and gave my daughter a letter stating eviction to process tomorrow contact management. Please connect with our regional manager via Mkoebel@pinnacleliving.com and reference this review. - Fire hazard: never replaced a malfunctioning fire detector. We want our residents to feel comfortable and to be able to let us know when their space needs attention. I hate these fucking apartments.

Come visit us today and find the home you’ve been looking for!

Our team is extremely disappointed to hear that we didn't meet the high standards we set for ourselves, and--if you'd give us a chance--would like to work on improving your experience. I will keep this short and to the point. I transferred to a different unit. 6/8/2020Lizz, we appreciate you taking the time to give us feedback.

This was not intentional in any way as resident comfort is our top priority. They up the rent with no changes to improve the living conditions here, they raise the rent because "cost of living" increases. Wednesday comes. I have lived at the Reserve at Brandon for nine months. Dirty, unfinished units with mold.

Thank you for your 5-star review of Reserve at Brandon! Anyone who posted a 5 star review is either management or doesn't live here for sure.

"We should be getting an update on that soon." I was lied to 5+ times at least, "We ordered the door, we will let you know."

Contact now: Good News!

Please give us a call at 813-421-9211 so that we can get to the bottom of the issues that you are experiencing and attempt to set things right.Best,Gwen E., Community ManagerReserveBrandonMGR@pinnac…. Stay far away! The biggest concern for me is the washer and dryer especially with this COVID-19 going around and I have a compromised immune system, I should not have to go to a laundry mat which I can expose myself to this illness as well as it is an extra expense.The washer and dryer was damaged/rusted/moldy prior to me moving in. ft. apartment is a 1 bed, 1.0 bath unit. We would love to work with you on how we can better our services. The staff are super nice and flexible. Pest control a fucking joke. RESERVE AT BRANDON APARTMENTS! My apartment is very spacious with nice marble countertops.

Thank you for reaching out.

When I reported this to the office for the second time, their response is, "we have 3 days to follow-up on any maintenance calls, and we are extremely short-staffed." I think this place gets that if you allow residents to customize in good taste it makes everybody happy!

Multiple appliances broke within months of moving in and flooded the apartment.
- Lights flicker randomly, careful if running too many electronics at the same time. They are by far the most accommodating management office that I have ever experienced. Additionally, the complex is not very clean with litter all over. Sincerely, Ratings are on a scale of 1 (below average) to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We have had a leak in our den since July 18th, that I have consistently reported weekly, and they have still yet to fix it. I want to see their roachless apartment because I will not believe it. 9 times out of 10 only reviews that are written are from upset customers. The apartment is infested with cockroaches, and they even failed to fix her air-conditioning for almost a month! The office has time to reply to negative reviews but no time to help current residents.

I still have not had a maintenance guy come and  at the very least take a look at any of the existing problems that were here prior to me moving in. My apartment is kept sprayed and also checked every six months by staff and the maintenance crew works very hard. The maintenance staff is very efficient and professional. The office management staffs are rude and hostile. We're always happy to see that our residents are enjoying amazing service in a well-maintained, peaceful environment, and we will keep up the good work to continue to make you feel at home here in the future. The Park at Siena offers both positive and negative aspects. Sincerely,The Reserve at Brandon Management Team, So many fucking roaches.

My guest bathroom toilet was leaking and it took days for them to come out, when they did they left a hole in the wall which a contractor had to come out for since maintenance can make a hole but not patch them. We Are Just a Phone Call Away! At this point I am beginning to lose my patience. This building is located in Brandon in Hillsborough County zip code 33511.

IF I COULD GIVE THE 0 STARS I WOULD.

We invite you to call our office to further clarify this situation if need be. When I would ask a question and expect a no they said yes. 168 were here.

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