Fortunately I've not yet had it unable to rejoin - do you go through the full WiFi set-up routine again and it just doesn't display your (or indeed any) WiFi network to connect to? Well I'm still having issues so lucky you! I have recently upgraded from sky 30mbs fibre to 55. Every other WiFi device I've ever owned connects in a few seconds (and obtains an IP) after you enter a password yet a Sky Q box needs minutes? Like alot of people here none of the solutions are reliable. I noticed that my Sky Q box will only connect to 2.4GHz. Sky does need to sort this. 1). skip to search skip to notifications skip to content skip to footer Sky home page. If you use Sky broadband, you will probably have the Sky Q Hub as well. This time, it is unuasable as a smart box. Perhaps you could explain to everyone how you arrived at your momentous conclusion? my Sky Q 1TB box would never connect to the 5GHz network (said wrong password even though it was correct) and has dropped conneciton to the 2.5GHz network  three times in the first two weeks.I might try enabling wifi on my airport timecapsule ot see if an 'a' network is better.

I'm thinking an issue with the IP stack on the Q box.

If it is what you are claiming then surely we would all be affected. It is clearly a Sky Q box software issue. disable anything that resembles smart WiFi . This is getting annoying, since I have upgraded to the new hub 4 my sky q keeps disconnecting from the broadband and I have to manually retype my router password in to watch and download content, Reset the network settings in the Sky Q box, I will give this another go but I had reset it many times previously. On mine, if I lose the signal , or turn off the wi-fi on the Q box, it still works, apart from the Red Button? The main problem is to do with the software inside the sky q boxes and with each version change it seems to cause problems for some people and fix it for others. By clicking OK, you consent to the use of cookies. It's not a fault with the wireless as you can get the same disconnection issue when using a wired connection. Right-click on the Start button and click on Device Manager. Our Sky Q mini box keeps going to a "blue screen of death" saying that it can't connect to the main Q box that's located within another room - this happens on both a wired and wireless connection. Re: SkyQ keeps disconnecting from internet. WiFi password entry is slow (I've changed my WiFi password to all numbers now because of the disconnection issue, it means I can use numbers on the remote rather than scrolling through but it still takes a couple of seconds per number press to register and gets messed up if you type too quickly).

I am not sure how critical the internet connection is to the freezing box? Wi-fi turned off on main hub and rj45 plugged from one disk into sky Q main box. Next, I disabled 2.4 WI-FI on the Sky main box - Home, Settings, 0 0 1, Select; Finally, I connect the main SkyQ box using Ethernet instead of WI-FI. This must be  why when people on this forum have had their boxes replaced they work. It still shows as connected to the WiFi network but has no internet connection,  I have tried hard resets on both but no joy... Another Talk Talk customer here with constant loss of connection. There is clearly an issue with the wireless component or driver within the skyQ box. Looking at the 5GHz setting on the Q box, it says Channel 36, which I think was my previous router? I put in the password, and it takes a couple of minutes of the revolving symbol, then it tells me it failed to connect. My Main Fritzibox now is channel 48 and my Fritzi extender is Channel 132. @Piesarus. ‎29/07/2019 There is clearly an issue with the wireless component or driver within the skyQ box. On Device Manger screen, expand Network Adapters entry > right-click on WiFi Adapter and click on Properties.

The Settings screen shows my wi-fi. This must be why when people on this forum have had their boxes replaced they work.

My Sony TV is right next to the Sky Q-Box and is connected to the internet!

The only challenge I had was that the mini boxes didn't connect first time. This website uses cookies. How do I change the Channel on my Sky Q box, or Frtizibox, or does it matter? Now, all my Sky Q minis have started behaving themselves - even though they connect to the internet using WI-FI. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. He has no idea what he is talking about. @Piesarus If that's what you wish to believe then that's great - I don't. Without changing anything else - Sky does need to sort this. What the hell is the Q box doing in the 2-3 minutes after I enter the password when it's "connecting" to my WiFi? My conspiracy theory musyt be wrong (switch to Sky broadband) as I can't pay for downloadable new films either with no internet. This is getting annoying, since I have upgraded to the new hub 4 my sky q keeps disconnecting from the broadband and I have to manually retype my router password in to watch and download content I have had Sky Q Silver with 4 minis since its launch, all boxes connected via WiFi.

None of these altered the result, none of the other numerous wifi devices disconnected and, if I turned all bar a couple off, the Sky Q box still disconnected. To solve why Sky Q keeps disconnecting from the internet: Rename your 2.5 GHz and 5 GHz networks to have the same name. select connect to sky product ( which is the sky q man box) this has worked for me I could use powerline adapters but I have an aversion to them after spending hours dealing with them for my parents... @Levon+Fan I'd give Sky a call about your issue, it seems a step worse (no WiFi networks found even after a reset) than most of the rest of us are getting and hopefully not something they can just dismiss as a problem with your WiFi. On both instance it mirraculously resolved iteself! I've switched off the Q box and tried again. Bt hub with whole home (white disks) excellent Wi-fi connection over 6 disks. If so I had that a couple of times (out of the dozens of times the connectino has dropped) and ended up having to switch the Q box off for a couple of mimutes, after powering up again and going through the WiFi set-up it showed my network again so I could complete the set-up. 09:15 AM The important thing is for the Sky mesh (5Ghz Ch36) does not clash with your other WiFi so it does not look  as though you have a problem. 1. This isn't a fault. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Gah my disconnections are back, once or twice a day for the last 3 days. The WiFi connection on the mini's are rubbish. 09:17 AM. My provider is TalkTalk and have no issues with the router. - last edited:

Again every other device I have can do this (even cheap £20 devices), yet a Sky Q box can't? In theory it should reconnect in fact with mine I get an on screen message saying it is reconnecting, however it never does and I have to enter the WiFi password again. 2. All devices and the Smart TV are running but not the Sky Q. we have been with sky for over 15 years and this is really annoying.

My provider is TalkTalk and have no issues with the router. They need to get this sorted!!! Exactly what dirt cheap, not fit for purpose electronics are inside the Q box (or is this just sloppy software design/implementation?). Yes that's the only way it will work in my setup.

‎29/07/2019 that's the only way it will work in my setup.

The fact that the fan blows hard when the box locks, should be a clue to anyone at Sky, on the Technical side!! that's the only way it will work in my setup. Bt hub with whole home (white disks) excellent Wi-fi connection over 6 disks. They sent me a new router and now my q box keeps losing internet. Sky seem to leave these problems to thier customers, or just keep replacing boxes, instead of solving it. 3). It just won't recognize it. I have the same problem, both sky q boxes disconnect and I am with sky broadband fibre! You can do this by logging in to Sky Q Hub and going to the Wi-Fi … I have a fixed ip but I still lose connection, its random so don't think you've fixed it! I am with TalkTalk and have fibre so it is not the router.

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