The last time I reviewed this amazing hoodie I said I wished it came in red, and I am SO excited my wish came true! I have email customer service many times and asked for a refund, but get messages back that they are sorry the items are running late. I absolutely LOVE this sweater. I ordered a Large which give plenty of extra room. It is perfect for fall!! The perfect jogger for lounging around the house, or on-the-go comfort. Will definitely be buying another color soon! You won’t be disappointed. If for any reason you don't enjoy living on a cloud as much as we do we will happily accept a return or exchange. I returned it, used their form to do so. It's lightweight, yet warm enough to wear on breezy days!! I have gotten responses regarding the delays, but no one can provide an approx ship date. We came home from an outing on a very rainy day and it was wonderful to change into the hoodie. I had purchased a zip hoodie from Soft Serve and love it. Great experience! I bought this for my best friend! I just love it. Warm yet lightweight and cozy! I will definitely be buying from Soft Serve again. Every time I wear it, I get tons of "Oooh, so soft!" The only way to write a review is by… The only way to write a review is by providing a star ⭐️ this company IS FRAUDULENT!!! It’s so soft but also nice and light so perfect for fall weather or even layering in the winter! I love this hoodie! Just like all the other reviews, I ordered a sweatshirt in September and was charged for it. The post office is not backed up, the post office just never received a package to ship.Hopefully if enough people report this company to the authorities, we can shut them down and they will finally stop scamming people out of their money. $150 for a sweatsuit and I expected better quality and faster shipping. Love this sweatshirt!! The last time I reviewed this amazing hoodie I said I wished it came in red, and I am SO excited my wish came true! Just something to consider for next time. However, I was disappointed that the fabric was so thin. Customer service is also amazing! . I absolutely LOVE this hoodie. I found IG to be the most helpful, whoever is running that account is doing a good job. It is soooo soft!! Still find it hard to believe the softness!!! I read all these reviews and I’m so glad I listened! NO COMPLAINTS on their customer service department !!! It is the SOFTEST and most comfortable item of clothing that I own. Have asked for a refund and heard nothing. Happy 4th of July! Our amazing Cloud Cotton™ material is now available in a cozy jogger. It’s super thin, it’s not that soft. Perfect for cool summer night and will live in this during the New England fall. They had lots of excuses why it hasn't shipped but I doubt it ever would. The sizing is exactly as they said it would be, and I have e-mailed twice with questions and the people behind the scenes have been as nice as could be to deal with. I am ordering another today ! I have a hoodie obsession, and this one is by far my favorite! This is my second sweatshirt I have purchased and I love the color and how comfy it makes me feel when I have it on. He loves soft jackets like this. This is my second one and I have four more coming. Thanks. They limit their comments and reviews on all their social media too. The tie dye Soft Serve hoodies are my favorites so far. 415 is the area code for northern Ca, San Francisco. After 2 months of my order not being shipped, I requested refund. I love my new Soft Serve sweater! They gave me a projected shipping date of 10/14. This is a terrific company to deal with. I have emailed them numerous times, but get "we are so sorry to hear that" with no real resolution. We are sold on these. Have not received them- order still shows as "processing." Please if you can continue to warn shoppers, add comments to there site if you can FAKE FAKE THIEFS. Fluffs and pills all over. That being said—I’m actually really pleasantly surprised that I 1)received the order at all, 2)was able to connect with and be helped by customer service, and 3)really like the sweatshirts, especially after reading so many awful reviews saying the company is a scam. It's literally like you're wearing a cloud all day! It came very quickly, and I was very pleased to see that it was wrapped in paper rather than excessive plastic. Sadly, this was a gift for my daughter's birthday- $120. Take days to respond to inquiries and you can only reach them via messenger or email. Customer service was great responding back to me in a timely matter whenever I had questions or concerns regarding my order. Quick delivery too! My Soft and Serve is perfect for my morning coffee out on my deck. I love these soft hoodies! © 2020 Trustpilot, Inc. All rights reserved. This is the 2nd one I’ve ordered & I want more! I ordered a hoodie in September. I patiently waited and was excited to see an actual shipment pop up a few days later. I went a size up (I ordered a large when I usually wear a medium) because I like wearing over-sized clothes and it turned out to be a great choice. I ordered sweatpants but thankfully I only asked for black so not much you can mess up there.This was my second try on this company and I don’t think I’m going to be trying for a third. Very soft and comfortable!! I love the color and it’s so incredibly comfortable, I am so happy with it! Both the pullover and zip up hoodies are so soft and comfortable. Contact the company? If I can say one thing the colors photograph well but are much more muted to the naked eye. Horrible experience. It still has not been canceled and six weeks later, I have not yet received my order. Fast forward to today and I unwrap my goods... it is not any more soft than a $5 set of PJs at Walmart, and the fabric just looks like a pilled up sweatshirt that has been washed too many times. Definitely will be ordering another one! I was skeptical at first but after getting mine, I am going to have a hard time wearing anything else. I never want to take it off!! I love all the color choices and hope to purchase some more in the future and possibly some joggers to go long with them. I already filed a complaint with the BBB. Would definitely recommend! For as expensive as their hoodies are, they should have much better service and much better business practices. It took me awhile to do this because my son's birthday wasn't until Aug 15. This company is awful. Thank you. “It is SOOO SOFT! Payment was processed but no merchandise to show for it. Orders for in stock items will ship within 24-48 hours* (Business Days). I ordered a size down as suggested and it is still a little large but feels cuddly like that!!!! VERY SOFT AND COMFY! I have three outstanding orders of 8 sweatshirts from September and October that I have not received and been charged for!! Pretty decent delivery to the U.K. given the current Covid situation. This one is a total winner! I will probably purchase at least two joggers so that I have a couple of options for travel. Pre-Order items will ship based on their ship date noted above. Join our newsletter today to get exclusive offers! I had to email once about the delay and the rep, while friendly, blamed it on COVID. The hoodie fits as expected, and the color is even more vibrant in person! KWMcNicholas Warm but lightweight. (& I own A LOT of hoodies) Contact the company? And never got my money back. It is so soft. Plan on getting a few more I’m different colors. I will definitely be buy more! Bought this for my daughter, she loved it. Love these hoodies. I can easily see having one of every color. A soft hoodie with a minimalist, sleek design to sport to the gym and everywhere else—just do it. Definitely an all year sweatshirt. With cooler weather approaching I know I'll be wearing all my soft-serve sweatshirts often! I have so many of these hoodies now and I can't wait to try the new pants they just came out with. Only the latest review will count in the company's TrustScore. We are still open with orders shipping everyday, but orders may experience some delay due to the minimized staff. Will definitely buy more colors! Softest hoodie in the world indeed! Gorgeous, gorgeous, gorgeous! I don’t mind it being big. I love the fit and how soft the sweatshirt is. They are the most comfortable, softest and beautiful I have ever owned. Softest sweatshirt ever!! Placed an order in September, was not told it was back ordered. We apologize for any inconvenience, and we are working hard to get orders out as fast as we can. The colors are absolutely gorgeous and perfect for the summer time. After 2 months of my order not being shipped, I requested refund. Great product!!!! Just like everyone else that is unsatisfied, I ordered my green/purple and black tie dye sweatshirt on 10/2. Feels like you are wearing pajamas and I want one in every color! i have emailed the customer service and the last update was "production delays" MAYBE you should stop advertising new hoodies until you can catch up on your customers who are still waiting, Awful no way to contact them can’t get products response is the same every time, promised shipment in 24-48 hours as they were in stock items now being told they are being sold, scam scam scam do not order!!!!! I will recommend this this to everyone! I’ve never had a hoodie so soft. It's so soft and comfortable and this mint color is adorable! I will definitely be buying more! Very soft and not heavy at all. I would definitely recommend the steel blue color. The positive reviews on here are clearly from the company itself....look at their FB, onlyPositive reviews because they remove the negative comments and then block you from further commenting! True to size and the softest sweathoodie I have ever had. Our Cloud Cotton™ is a proprietary fabric blend that has been developed to create the softest clothing in the world. I will be replacing all of my other sweatshirts with these moving forward! Three in two weeks. All Cloud Cotton Joggers come in women's sizing. I’m looking forward to wearing this on cool fall mornings and evenings. :) Thanks so much! Will definitely purchase again. Nothing compares to the softness and comfort. With cooler weather approaching I know I'll be wearing all my soft-serve sweatshirts often! I've ordered several of these for my grandson and now my daughter. Love my new soft serve grey zip up hoodie.. my softest , coziest hoodie by far! Thank you! Terrible quality. You do great work and keep it up! Our Cloud Cotton™ is a proprietary fabric blend that has been developed to create the softest clothing in the world.


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