Thank you so much. This post will detail how to reset back to a factory default configuration the Technicolor TC8717T.If password have been forgotten and or access to the Technicolor Router is limited or configurations have been done incorrectly, resetting back to the factory default settings can assist. After defaulting you will need to change your email login back to your account specfic login in the PPPoEWAN section of the modem.
Login with the modem Technicolor TC8715D with the following default ip address (, username and password First you need to Hard Reset the Router then you can use the default password to access your router. Here we are also provide Reboot methods of Technicolor routers. Technicolor TC8715D Bridge Mode problem. 3)      Power on and connect to a device with a browser: a.       Connect LAN cable to laptop/PC  or, b.      Connect to WI-Fi using the (WPA2) Network Key and SSD on the bottom of the device, 4)      Open a browser to or http://mygateway.gateway, 6)      Enter the Telstra Username and Account Password in the PPPoE settings section, 7)      Click on SAVE and Logout (top right of screen), The Internet light should come on within 2 minutes, if not, power cycle the modem and within 2 minutes of powering the Internet light should go green and internet should be restored (providing you have all your splitter and LAN cables in the right place.). This ensures that your ports will remain open even after your device reboots.

This thread is now archived and closed to new comments. Or just the power? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To do this follow the procedure explained on our How to Reset a Router page. If you have modified it and added login details, which you can't remember, the best way to fix this is to reset the modem to it's factory default settings, so that you can access the modems GUI. The fix is a factory reset however I am concerned that I will lose settings that my have been pre programmed by Telstra.

I have somehow logged off the TG797, and it now wants a username/password when I go to Telstra.gateway. A factory reset of the Router may restore service when a switch-off/switch-on cycle has been unsuccessful.

Have had internet on the reset modem for five minutes now. A reset to factory default settings deletes all configuration changes you made. Before doing a reset, it is recommended to have all the necessary configuration settings to hand to be able to re-configure the Router again once re-started Avoid queuing up and never worry about late fees again.

Proceed as follows: 1 Make sure that the MediaAccess Gateway is turned on. See the little hole on the back panel between the two USB ports, labelled "Reset"?Poke it with a paper clip for 15 seconds or so. Give it 2-5 minutes to reconnect to the internet. After the Telstra outage last weekend and problems with my TG799vac going into a loop of resetting itself before finally freezing, Telstra support on FB says to do a factory reset on it. Hello, I am connected to the NBN via a Technicolor TG797n V3. Required fields are marked *.

Hold paper clip or pin down for 10 to 15 seconds and release.

Generally, any configuration or settings changes that you have made to your router.

We use cookies to ensure that we give you the best experience on our website. Technicolor and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines. ". what do you do if you follow all the instructions, do a reste etc and the status light does not switch to green? 1 dont factory reset with the cable still plugged in, 2. turn it back on and wait for the status light to change from orange to red, 3. as soon as it turns red do the factory reset, 4. afterwards the status light should go to orange again, 5. wait for the status, internet, wifi lights, and ethernet light (if you have an ethernet cable plugged in) to come back on. }.

Note that I am using both the internet and voice. Rebooting a router means cycling the power to it or refresh the router. 1.

I currently have a smaller, less effective modem plugged in that is working fine, but doesn't have the strength to manage Telstra TV, 2 computers, 3 iPads, 2 mobiles and an iPod as well as Foxtel.

When you reset your router the following settings will be changed: To perform a factory reset, please follow Below steps.

MediaAccess TC8715D wireless router pdf manual download. 1.

Why do I need to do this, I didn't have to initially. Telstra customer 15+ yrs, I am not a Telstra employee and never have been, Provided the WAN light is green and solid it is probably an authentication issue. Things have changed significantly with the NBN in the last few years since this thread was started. A reset to factory default settings deletes all configuration changes you made. It is important to setup a static ip address in the device that you are forwarding a port to. To do this get a paperclip, or something similar, and press and hold it into the reset hole at the back of the T-Gateway, keep in pressed in for 15 seconds. Then don't forget to these. It is great to know there are people willing to help in their own time.  =  We strongly recommend you to change the default password.

Forgot Password to Technicolor TC8717T Router :  If your Internet Service Provider or ISP supplied you with your router then you might want to try giving them a phone call and see if they either know what your Technicolor router’s username and password are, or maybe they can reset it for you. 2. turn it back on and wait for the status light to change from orange to red. 2)      From an unpowered state, power it on, and as soon as the status light changes colour from Blue to Orange, within a few seconds - press in the reset button and hold it until the cycle of lights is complete (do not release the reset button until after the Wi-Fi light come green – took about 40 seconds.). Can anyone advise if this is the case or will I be able to set it up OK? It will only change all settings back to factory defaults. Hello - I have the TG797n v 3 and Ive noticed since installing it amost a year ago - its had the sam ... HI,  I have a Technicolor TG797n v3. Technicolor Gateway for at least 15 seconds and then release it. So far so good. Posted by 5 years ago. If you are using an NBN service you don't need a username and password saved in the modem to get an internet connection. We are already placed Login details above clearly. Re: Factory reset on a Technicolor TG797n V3. dont factory reset with the cable still plugged in . This post will detail how to reset back to a factory default configuration the, Are you considering investing (or building) a mobile app? Perhaps you have forgotten the password of your Technicolor router and now you want to reset the password. → Download Network Utilities today! To do this get a paperclip, or something similar, and press and hold it into the reset hole at the back of the T-Gateway, keep in pressed in for 15 seconds. Pointing your web browser to the modems location on the network - should take to directly to the home page (below). LAN Hi admin Logout Change Username/Password On Internet Status: Connected 6 computers connected On Wireless Status: Active 4 computers connected Off MoCA Status: Inactive 0 computers connected Custom Custom Security Firewall is set to Custom Gateway At a Glance Connection Status WAN Network Local IP Network Wi-Fi MoCA Firewall IPv4 IPv6 … Archived. Your internet connection may be drop when your wireless router is rebooted. It would be good to have the modem working again.

Reboot means, cycle the power to Router or Refresh the router.

i CONTENTS DMS-CTC-20140127-0005 v1.0 You should now be logged in and looking at the At a Glance page of the Technicolor TC8715D router interface. A reset to factory default is highly preferred to start from a known clean slate, configure WAN = PPPoE, customise eg Static private IP leases etc and then backup the …

How do I do this? Trying to improve the security on my wifi. Need help? If you continue to use this site we will assume that you are happy with it. Check out our Community Wiki or Support Portal || Looking for a new mobile? Thanks - do I have the DSL cable plugged in or not? I am a Complex Customer Service Specialist, nominally working with most assurance products. After login follow below steps to Reset your device. Try reentering your bigpond details in the modem config, Streaming (Netflix, Stan, Foxtel Now, Binge), IT Helpdesk and Technicial Support by Telstra Platinum, Helping Australians Find the Things that Matter Most with Telstra Locator, Someone asked to check your ping but dont know how.


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